Privacy Policy

1. Introduction. We are committed to safeguarding the privacy of our website visitors and customers. This policy applies where we act as a data controller with respect to the personal data of our website visitors and members. We use cookies on our website; where cookies are not strictly necessary, we will ask you to consent to their use. In this policy, "we", "us" and "our" refer to Max Lawrence, trading as ADHD Virtual Assistants.

2. How We Use Your Personal Data. This section outlines the types of personal data we process, the purposes, and the legal bases.

Usage Data includes IP address, location, browser type/version, operating system, referral source, visit duration, page views, and navigation paths, collected via analytics to monitor and improve our website. Legal basis: consent.

Account Data includes name, address, phone number, and email, provided by you and used to deliver services and communicate. Legal basis: legitimate interests.

Transaction Data includes contact and payment details, used for supplying services and record-keeping. Payment card details are processed by our payment provider (Stripe) and are not stored by us. Legal basis: performance of contract and legitimate interests.

Correspondence Data includes the content and metadata of communications, used for record-keeping and customer service. Legal basis: legitimate interests.

We may also process data to establish, exercise, or defend legal claims; to manage risk and obtain professional advice; and to comply with legal obligations or protect vital interests.

3. Providing Your Data to Others. We may share personal data with our insurers and professional advisers where necessary, and with the service providers who help us run this website (our hosting, email delivery, scheduling, and payment providers), only to the extent required to provide the service. We may also disclose data to comply with legal obligations.

4. Retaining and Deleting Personal Data. We follow data retention policies to comply with legal requirements. Personal data is not retained longer than necessary. Data will generally be retained for the duration of our business relationship and up to two years thereafter, except where a longer period is required by law.

5. Your Rights. Under data protection law you have the right to access, rectification, erasure, restriction of processing, objection to processing, data portability, to complain to a supervisory authority (in the UK, the ICO), and to withdraw consent at any time. To exercise any right, contact us by written notice.

6. Marketing Emails. We may send marketing emails. You can unsubscribe at any time via the link in the footer of any email. Your contact details are processed by our email marketing provider to send these emails.

7. Scheduling. When you book an appointment through our website, we collect your name, email, phone number, and appointment details, shared with our scheduling provider to arrange the booking.

8. Hosting. Our website is hosted on our own server. Our hosting and delivery providers may process technical data such as browser, network, and device information, referring and current web pages, and IP address, in order to operate the service securely.

9. Cookies. A cookie is a small file with an identifier sent by a server to your browser and stored on your device. Cookies may be "persistent" or "session". We and our service providers may use cookies to support analytics, remembering that cookies generally do not personally identify users. Where we use analytics, reports are created using cookie-collected data. You can manage cookies through your browser settings.

10. Amendments. We may update this policy by publishing a new version on our website. Please review this page periodically. We may notify you of major changes by email.

11. Contact. For any privacy questions, or to exercise your rights, contact us at contact@adhdvirtualassistants.com.

Last updated: July 2026. Note: this policy is a starting point adapted for the self-hosted setup; have it reviewed against your final choice of hosting, email, scheduling, and payment providers.